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General terms & conditions

In-Store Pick Up

Orders requesting in-store pickup will be notified by phone when the item is ready. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days, or a 10% restocking fee is charged. 


Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur on an order with multiple items, we may split the shipment. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Prices and Information

We make every effort to maintain current, accurate prices and information in our online catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an email.  



Types of Information We Collect

Non-Personal Information

Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. Pedal Forward Bikes & Adventure may collect and analyze non-personal information to evaluate how visitors use Pedal Forward Bikes & Adventure's website.

Aggregate Information

Pedal Forward Bikes & Adventure may gather aggregate information, which refers to information your computer automatically provides to us and which cannot be tied back to you as a specific individual. Examples include referral data (the websites you visited just before and just after our site), the pages viewed, time spent at our website, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration. 

Log Files

Every time you request or download a file from the website, Pedal Forward Bikes & Adventure may store data about these events and your IP address in a log file. Pedal Forward Bikes & Adventure may use this information to analyze trends, administer the website, track users' movements, and gather broad demographic information for aggregate use or for other business purposes.


Our site may use a feature of your browser to set a "cookie" on your computer. Cookies are small packets of information that a website's computer stores on your computer. Pedal Forward Bikes & Adventure website can then read the cookies whenever you visit our site. We may use cookies in several ways, such as saving your password, so you don't have to re-enter it each time you visit our site, deliver content specific to your interests, and track the pages you've visited. These cookies allow us to use the information we collect to customize your Pedal Forward Bikes & Adventure experience so that your visit to our site is as relevant and as valuable to you as possible. Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our website may not work correctly, and you may be unable to use those Pedal Forward Bikes & Adventure services that require registration to participate, or you will have to re-register each time you visit our site. Most browsers offer instructions on resetting the browser to reject cookies in the "Help" section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission. 

Personal Information

Personal information is information that is associated with your name or personal identity. Pedal Forward Bikes & Adventure uses personal information to better understand your needs and interests and to provide you with better service. On some Pedal Forward Bikes & Adventure web pages, you may be able to request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership, or join technical committees or working groups. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, passwords, billing information, or other information.

How We Use Your Information

Pedal Forward Bikes & Adventure does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes. We take commercially reasonable steps to maintain the security of this information. Pedal Forward Bikes & Adventure may use non-personal data that is aggregated for reporting about Pedal Forward Bikes & Adventure website usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.

Information Sharing

Pedal Forward Bikes & Adventure does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes. We take commercially reasonable steps to maintain the security of this information. However, Pedal Forward Bikes & Adventure reserves the right to supply any such information to any organization into which Pedal Forward Bikes & Adventure may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of Pedal Forward Bikes & Adventure services. We also reserve the right to release personal information to protect our systems or business, when we reasonably believe you to be in violation of our Terms of Use or if we reasonably believe you to have initiated or participated in any illegal activity. In addition, please be aware that in certain circumstances, Pedal Forward Bikes & Adventure may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

Please remember that any information (including personal information) that you disclose in public areas of our website, such as forums, message boards, and newsgroups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

If you do not want your personal information collected and used by Pedal Forward Bikes & Adventure, please do not visit Pedal Forward Bikes & Adventure website or apply for participation status.

Access to and Accuracy of Member Information

Pedal Forward Bikes & Adventure is committed to keeping the personal information of our participating organizations accurate. All the information you have submitted to us can be verified and changed. To do this, please email us a request to [email protected]. We may provide participators with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members' privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of Pedal Forward Bikes & Adventure websites may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a participators-only resource is being accessed. 


Pedal Forward Bikes & Adventure makes every effort to protect personal information by users of the website, including using firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any website, including this one. Much of the personal data is used in conjunction with participation-level services such as collaboration and discussion, so some types of personal information such as your name, company affiliation, and email address will be visible to other Pedal Forward Bikes & Adventure participators and to the public. Pedal Forward Bikes & Adventure assumes no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information. Please use care when you access this website and provide personal information.

Opting Out

From time to time Pedal Forward Bikes & Adventure may email you electronic newsletters, announcements, surveys, or other information. If you prefer not to receive any or all of these communications, you may opt-out by following the directions provided within the electronic newsletters and announcements.

Your Rights under the CCPA (California residents)

You have the right to request that Pedal Forward Bikes & Adventure (Pedal Forward Bikes & Adventures, LLC) disclose information to you about our collection and use of your personal information over the past 12 months.

You also have the right to request that Pedal Forward Bikes & Adventure (Pedal Forward Bikes & Adventures, LLC) delete any of your personal information that we have collected from you and retained.

To request information or to have your data deleted, please submit a verifiable request to us by either: